I recently purchased an OEM version of Norton Internet Security 2004 and have had nothing but trouble with it from day one with the antivirus component refusing to perform manual or scheduled system scans. So far it has been installed on 5 occasions, and each time this is the result.
The first time it was installed, the system scan worked only once and had to be uninstalled with difficuly in safe mode as it wouldn't allow me to otherwise. Same with the second install (no scans) but it wouldn't uninstall and messed up other programs, thus forcing me to rewrite Windows XP and starting from scratch. With a clean install and nothing else to interfere with it, the system scan worked once and refused to run again, forcing another rewrite which produced the same result. The 5th install was done by a techie after a clean install of Windows and all seemed well until trying to perform a system scan. Again it didn't work, and again I can't uninstall it to try again. Furthermore, System Restore seems to have been disabled since the first and only scan on June 26, whereas it worked prior to this. The bold dates still show on the calendar, but when trying to restore my system to a date before this, a "no change page" returns.
I never had these problems with my previous version of Nortons (Internet Security 2003) and I'm at a loss as how to remedy the situation without buying another copy and wasting what Ive already spent. My techie believes it may be caused by Object Desktop as there are no known software conflicts with my other programs - could this be so? I would hardly think so as system scans didn't work on clean installs with or without OD, though I did install ObjectDock after that first scan, which may have caused an issue, perhaps.
In any event, it looks like I'm up for another clean install of XP and another copy of Nortons, unless somebody can help wih another solution.....pleeeeeeease, and thank you in advance for any ideas